By using cross-disciplinary teams, agile project management and user focussed design, service design approach is able to implement solutions in a matter of weeks. Through iterative design, services can adapt to improve the experience of the people using them and significantly reduce the costs of creating services and improve the outcomes of the people that use them.
We support organisations to solve specific problems using service design thinking. This helps organisations to quickly understand the problems that people have and how they can best solve them. Reducing costs and improving outcomes.
Risk Tracker is an easy to use Client Database that has been designed to help you to manage client information and run reports on the work that you do. It has been designed working with many organisations, that work with clients in a variety of settings, so that it is easy to use but versatible enough to meet the needs of your business.
Using Risk Tracker you can manage multiple projects, operating in different locations, and prove the impact that you have with the people you work with. Using National Outcome frameworks we help you to demonstrate to funding organisations that you are effective and provide value for money.
Our Prediabetes Risk Map
Recently we have been working with Gateway Family Services to refine our Risk Tracker System to help them to support clients that have been diagnosed with Prediabetes as part of the National NHS Diabetes Prevention Programme. Such a diagnosis can be a great shock to...
Risk Tracker
We are really pleased to be able to bring you this video guide to our Risk Tracker software. We have created this software as an easy to use, web based method of managing clients and demonstrating the impact you have with them. Over the last six months we have been...
A New Method of Engagement?
Engagement with the people that you provide services for is a key element of how you identify the outcomes that your organisation is judged on. The quality and method of engagement is one of the key factors in determining whether or not an organisation is listening to...
You collect too much information
A key part of providing services to members of the public is the amount of information you need to collect. If you’re like most of the organisations that we work with then it is likely that the types of information you collect has grown over time and is now fairly...
What is an Outcome?
Do you know what an outcome is? That’s not meant to be a rude question, but if you were given a long list of the information that your organisation collects from all the people it helps, would you be able to identify what’s an activity and what’s an outcome? It’s...
Our Overview of Risk
Over the last few months we have had a great opportunity to work with Public Health England by taking place in some of their regional events. We have met a wide variety of commissioners and commissioned services and given them an overview of how we demonstrate...
Measuring Impact
How do you know what the impact of an intervention is, when you are working on a preventative agenda? Sometimes the long-term effects of an intervention will not be visible for many years. How would you know if the person you are working with would develop the thing...
A Welcome Opportunity to Respond
Last week I wrote about my issues with the way Birmingham City Council were consulting with the Third Sector on their draft strategy - you can read that post here Following that post, the Corporate Strategy team got in touch and asked me to feedback directly to them....
Third Sector Consultation – Birmingham City Council
I really want to respond to the Third Sector Draft Strategy, currently out for consultation by Birmingham City Council, but much like I did when I ran a Third Sector organisation in Birmingham I feel stifled and unable to contribute fully. My blogposts may often seem...